Return - Refund Policy
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Some exclusions apply. Pendleton Design Rugs are returnable within 30 days. Cut yardage is non-refundable.
To be eligible for a full refund on a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Buyer is responsible for return shipping costs and any loss in value if an item isn't returned in original condition.
- Due to the custom nature of our made-to-order decor, furniture and fixtures, all sales are final if not canceled within 5 days after the order is placed. We do have a 25% restocking fee, if you should encounter a need to return. Buyer is responsible for return shipping.
- Any damages incurred in shipping must be reported within 5 days of delivery for repair or replacement. Clear photos must accompany claim. Please email photos of your damaged product to support@yourwesterndecorating.com.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 60 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, excluding the shipping fee, and a credit will automatically be applied to your credit card or original method of payment, within one business day.
Damaged item - We will replace any damaged item at no cost to the buyer, as long as we are notified within 5 days after merchandise has been received. We must have photo of damaged items. Do not completely remove them from the packaging. You may email or text your photos. If you wish to have your order credited and not replaced, we will issue a full refund once photos of damaged items, in original packaging are received.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@yourwesterndecorating.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@yourwesterndecorating.com and send your item to: Your Western Decor, 63553 Pearson Creek Rd, Pilot Rock OR 97868, United States.
If sending via USPS please return to PO Box 158 Pilot Rock, OR 97868.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Return Shipping
To return your product, you should mail your product via UPS or FedEx to: Your Western Decor, 63553 Pearson Cr Rd, Pilot Rock OR 97868-0158, United States
You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Questions: Email: support@yourwesterndecorating.com / Phone/Text: (541)379-6421