Return - Refund Policy

Returns
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  • Due to the custom nature of our made-to-order furniture and fixtures, all sales are final. Any damages incurred in shipping must be reported within 7 days of delivery for repair or replacement. Please email photos of your damaged product to support@yourwesterndecorating.com. 
    • Custom decor such as lamp shades are returnable within 30 days and must be unused and in the same condition that you received it. It must also be in the original packaging. 
    • A 20% restocking fee is due on custom furniture. 

    To complete your return, we require a receipt or proof of purchase.
    Please do not send your purchase back to the manufacturer.

    There are certain situations where partial refunds are granted (if applicable)

    - Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
    - Any item that is returned more than 60 days after delivery.

    Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, excluding the shipping fee, and a credit will automatically be applied to your credit card or original method of payment, within one business day.

    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at support@yourwesterndecorating.com.

    Sale items (if applicable)
    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

    Exchanges (if applicable)
    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@yourwesterndecorating.com and send your item to: Your Western Decor, 63553 Pearson Cr Rd, Pilot Rock OR 97868, United States.

    Gifts
    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

    Shipping
    To return your product, you should mail your product to: Your Western Decor, 63553 Pearson Cr Rd, Pilot Rock OR 97868, United States

    You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    Questions: Email: support@yourwesterndecorating.com / Phone: (541)443-3820